99bit FAQ —
All Your Questions Answered Here

No, each person may only open one account. Attempting to create multiple accounts using the same mobile number, email, or device may result in all accounts being suspended and any deposited balance being forfeited. Duplicate accounts are strictly prohibited under 99bit's terms.

On the login page, click "Forgot Password?" Enter your registered mobile number to receive an OTP. Use that code to set a new password. The entire process takes under 5 minutes. Your new password must be at least 8 characters long and include a combination of uppercase and lowercase letters, numbers, and special characters.

Log in to your account and go to the "Verification" section. Upload clear photos of the front and back of your National ID or passport, along with a selfie showing both your face and the ID document. Verification is usually completed within 24 hours. Withdrawals may be restricted until verification is done.

Yes, but you will need to contact Live Chat support directly to change your mobile number. Identity verification is mandatory for this process as a security measure. Provided there has been no suspicious activity on your account in the past 72 hours, changes are typically completed within 2–3 business days.

99bit accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Mobile Banking, and direct bank transfer. All methods are credited instantly, except bank transfers which may take 1–3 hours. All deposits are fully secure and encrypted.

The minimum deposit is just BDT 200, and you can deposit up to BDT 50,000 in a single transaction. Higher limits apply for VIP members. The total daily deposit limit depends on your account tier. Contact support to request a limit increase.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–4 hours. Verified accounts enjoy faster processing. Withdrawal requests submitted between 12:00 AM and 6:00 AM will be processed during the next available business hours.

First, save a screenshot of the payment showing the transaction ID clearly. Then contact live chat support with the screenshot. Your balance is usually added manually within 30 minutes after verification. For the fastest resolution, reach out within 3 hours of completing the payment.

99bit itself does not charge any withdrawal fees. However, mobile banking providers (bKash, Nagad, etc.) may apply their own service charges, and standard bank fees apply to bank transfers. One free withdrawal is available per day.

New members get up to a 100% welcome bonus on their first deposit. For example, deposit BDT 1,000 and receive an extra BDT 1,000 as a bonus. To qualify, the first deposit must be made within 72 hours of registration. Once the turnover requirement is met, the bonus is added to your main balance and can be withdrawn.

Turnover requirements mean the bonus amount must be wagered a specific number of times. For example, a BDT 1,000 bonus with a 10x turnover requirement means you need to place a total of BDT 10,000 in bets. For Sports Betting, the minimum odds must be 1.50 or higher. Not all casino games may contribute 100% — read the terms and conditions for each bonus separately.

You'll find your personal referral link or code in your account. When a friend registers using your link and makes their first deposit, you'll receive a referral bonus. The bonus amount is based on how much your referred friend deposits. There's no limit on referrals — the more you refer, the more you earn.

99bit offers hundreds of games — Live Casino (Baccarat, Roulette, Blackjack, Andar Bahar, Dragon Tiger), fish games (multiple themes), slot machines, Sports Betting (cricket, football, tennis, badminton), and e-sports. New games are added regularly.

Yes, 99bit's Live Casino features real, professionally trained dealers via real-time HD video streaming with fast, reliable technology. Tables are available around the clock, with dedicated tables set to Bangladesh Standard Time.

The minimum bet for Sports Betting is just BDT 50. You can place both pre-match and in-play bets on popular sports including cricket and football. Parlay bets across multiple matches are also available for a chance at bigger wins. Odds are updated live for every event.

In fish games, you shoot at fish moving across the screen. Each fish has its own value and points. Larger and rarer fish reward more when caught. Play strategically by using different weapons. Hitting boss characters gives you a chance to win the jackpot. You can also practice for free in practice mode.

Yes, 99bit uses 256-bit SSL encryption to provide bank-grade security. Member funds are held in separate, protected accounts. Enabling two-factor authentication (2FA) makes unauthorized access virtually impossible. Regular security audits are also conducted.

Log in to your account and go to "Security Settings." Click on "Two-Step Verification" and confirm your mobile number. From that point on, you'll need to enter the OTP sent to your mobile at each login. This is strongly recommended — especially for accounts with a large balance.

For the fastest help, click the Live Chat button at the bottom-right of the website. Bengali-speaking support agents are available 24/7 and typically respond within 2 minutes. For urgent matters, you can also reach us by email — responses usually arrive within 2–4 hours.

99bit takes responsible gaming seriously. Under Account Settings, you can set daily/weekly deposit limits, session time limits, and use the self-exclusion feature. You can also put your account on a temporary break for a set period. References to professional help for gaming addiction are also provided.

To permanently close your account, contact the support team via live chat or email. Make sure to withdraw any remaining balance beforehand. Once your identity is verified, the account will be closed within 48 hours. Note that the mobile number used will not be eligible to open a new account.